{"id":96,"date":"2022-09-01T07:27:37","date_gmt":"2022-09-01T07:27:37","guid":{"rendered":"https:\/\/www.emailassistantpro.com\/blog\/?p=96"},"modified":"2023-01-03T07:45:22","modified_gmt":"2023-01-03T07:45:22","slug":"outlook-cannot-connect-to-server","status":"publish","type":"post","link":"https:\/\/www.emailassistantpro.com\/blog\/outlook-cannot-connect-to-server\/","title":{"rendered":"9 Ways To Troubleshoot the Outlook Cannot Connect to Server Error"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Outlook has cemented its position as an efficient information management application. It is an emailing platform that both companies and individuals can use. It facilitates seamless email communication and helps you keep up with your upcoming events and appointments. However, sometimes users complain that their Outlook cannot connect to server.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When the service doesn&#8217;t connect to the server, it renders you <\/span><strong><a href=\"https:\/\/www.emailassistantpro.com\/blog\/outlook-not-sending-emails\/\">unable to send<\/a><\/strong><span style=\"font-weight: 400;\"> and receive emails. For regular Outlook users, it can certainly pose a serious problem. However, there are various workarounds to fix it. In this article, we&#8217;ll go through all the different ways you can fix this error and carry on with your email exchange.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><b>Why Is Outlook Not Connecting to Exchange Server?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There are various reasons why authentication fails in Outlook. You will see this error message because of the following:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are network connectivity problems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Errors in OST synchronization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your OST file is damaged.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There&#8217;s a disabled mailbox from the server.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your MS Outlook profile is<\/span><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/fix-your-outlook-email-connection-by-repairing-your-profile-4d5febf6-7623-486b-9a9f-d5cfc4264af3\"><span style=\"font-weight: 400;\"> damaged<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have installed incompatible add-ins.\u00a0<\/span><\/li>\n<\/ul>\n<blockquote>\n<p style=\"text-align: justify;\"><strong>Related Post :- <a href=\"https:\/\/www.emailassistantpro.com\/blog\/outlook-disconnected\/\">Why Outlook Showing Disconnected<\/a><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong>Troubleshoot the Outlook Cannot Connect to Server Error<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The first thing you must do when facing this error is to restart your computer simply. Sometimes, it&#8217;s enough to troubleshoot the issue as it flushes out the various processes and fixes many issues. If restarting doesn&#8217;t work, proceed with the fixes below.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>1. Check the Status of Outlook<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the standard reasons for Outlook not connecting to the server is when it is being in an <\/span><a href=\"https:\/\/www.emailassistantpro.com\/blog\/outlook-working-offline\/\"><span style=\"font-weight: 400;\"><strong>offline mode<\/strong><\/span><\/a><span style=\"font-weight: 400;\">. Open the application and go to the &#8216;<strong>Send\/Receive<\/strong>&#8216; tab. If you see Work Offline written at the bottom, it means the application isn&#8217;t linked to the server. Toggle this setting and bring it online. Now, check if it connects to the server.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>2. Disable Extensions<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Have you enabled an extension and are finding Outlook not connecting to the server? A simple step would be to disable the extension and then attempt to connect to the server.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Head to the &#8216;<strong>File<\/strong>&#8216; tab in Outlook.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, go to &#8216;<strong>Options<\/strong>&#8216; followed by &#8216;<strong>Add-ins<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hit the &#8216;<strong>Go<\/strong>&#8216; button and remove the check from every extension.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, press &#8216;<strong>OK<\/strong>&#8216; and restart the Outlook application.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>3. Examine Your Outlook Credentials and Account Information<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Another relatively simple fix for this error is to verify your Outlook credentials and account data. It is vital to ensure that you are typing the right credentials to log in.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open Outlook on your system.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the &#8216;<strong>File<\/strong>&#8216; option.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now go to &#8216;<strong>Info<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From here, choose the option of &#8216;<strong>Account and Social Network Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lastly, choose &#8216;<strong>Account Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, click your current account title.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove it and then input the credentials again.\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>4. Employ SSL to Link to the Exchange Server<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You can also employ SSL to link to the Microsoft Exchange server. It is a good fix when you find that your Microsoft Outlook cannot connect to the server.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch Outlook and tap the &#8216;<strong>File<\/strong>&#8216; button.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From here, choose &#8216;<strong>Info<\/strong>&#8216; followed by &#8216;<strong>Account and Social Network Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Then click the option of &#8216;<strong>Account Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After that, choose your Microsoft email account and hit &#8216;<strong>Change<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now tap &#8216;<strong>More Settings<\/strong>&#8216; followed by &#8216;<strong>Advanced<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lastly, choose &#8216;<strong>SSL<\/strong>&#8216; as a kind of encrypted connection and tap &#8216;<strong>OK<\/strong>.&#8217;<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>5. Use the Latest Version of Outlook<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You must be utilizing the latest version of Outlook in order to benefit from its smooth working. Microsoft sends updates periodically so that the bugs in the application can be patched. If you are complaining about Outlook not connecting to the server issue, try updating it. It is quite simple to get the latest version.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Just head to Office account from the &#8216;<strong>File<\/strong>&#8216; tab. Tap the &#8216;<strong>Update Options<\/strong>&#8216; tab, and Windows will download and install them on your system. After updating Outlook, upgrade your Windows operating system as well.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>6. Make a New Profile<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A damaged or corrupt profile prevents Outlook from connecting with the Exchange server. The steps to form a new profile are as follows.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the &#8216;<strong>Control Panel<\/strong>&#8216;, look for &#8216;<strong>Mail<\/strong>&#8216; and tap its option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Next, tap &#8216;<strong>Show Profiles<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, click &#8216;<strong>Add<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Input your profile name and hit &#8216;<strong>OK<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the new profile with your email account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Afterward, tap &#8216;<strong>Finish<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch Outlook and configure the new profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, see if you can use Outlook and all the mailbox items.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>7. Install Microsoft Office Again<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You&#8217;ll encounter connectivity problems if you have a corrupt or damaged Office or Outlook app. Reinstalling Office again is a good way to fix this glitch.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch &#8216;<strong>Control Panel<\/strong>&#8216; and tap the option of &#8216;<strong>Uninstall a program<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose &#8216;<strong>Microsoft Office<\/strong>&#8216; and tap &#8216;<strong>Change<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose &#8216;<strong>Repair<\/strong>&#8216; followed by &#8216;<strong>Continue<\/strong>&#8216; to begin the repair of Office.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, open Outlook. In most instances, this measure is enough to fix the issue.\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>8. Rebuild the Data File in Outlook<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If you still find that your Outlook cannot connect to the server even after implementing the fixes above, try rebuilding the Outlook data file. This is an external file in which all Outlook data is saved. When you delete this file, all the data in Outlook is lost. It leads Outlook to rebuild the data and, in the process, fix the corruption problem.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch &#8216;<strong>Account Settings<\/strong>&#8216; in Outlook.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tap the tab of &#8216;<strong>Data Files<\/strong>&#8216; and select the email account that&#8217;s causing problems.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now click &#8216;<strong>Open File Location<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After that, you can rename this file.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open Outlook again. This action will make Outlook automatically rebuild your data file.\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>9. Set a Connection to a Proxy Server<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Are you employing a proxy server to access the web? If yes, you will need to configure a connection to it in order to connect your Outlook to the server.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tap &#8216;<strong>File<\/strong>&#8216; in Outlook.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, go to &#8216;<strong>Info<\/strong>&#8216; and then to &#8216;<strong>Account and Social Network Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click &#8216;<strong>Account Settings<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, choose your account and hit &#8216;<strong>Change<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose &#8216;<strong>More Settings<\/strong>&#8216; and then go to the &#8216;<strong>Connection<\/strong>&#8216; tab.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now, select &#8216;<strong>Connect to Microsoft Exchange using HTTP<\/strong>&#8216; below &#8216;<strong>Outlook Anywhere<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hit &#8216;<strong>Exchange Proxy Settings<\/strong>.&#8217; Now, input a URL to link to the server.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose &#8216;<strong>Connect using SSL only<\/strong>&#8216; followed by &#8216;<strong>Only connect to proxy servers that have this principle name in their certificate<\/strong>.&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now input &#8216;<strong>must:URL<\/strong>.&#8217; Below &#8216;<strong>Proxy authentication settings<\/strong>&#8216; opt for a type of authentication. You can choose between basic or NTLM authentication.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lastly, tap &#8216;<strong>OK<\/strong>.&#8217;<\/span><\/li>\n<\/ul>\n<blockquote>\n<p style=\"text-align: justify;\"><strong>Read Also:- <a href=\"https:\/\/www.emailassistantpro.com\/blog\/outlook-inbox-not-updating\/\">Why Is Outlook Inbox Not Updating<\/a><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong>Final Thoughts<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Now you will not struggle when you find that your Outlook cannot connect to the server. The measures above will fix the issue in your account settings and allow Outlook to link to the server. You can also connect with an<\/span><a href=\"https:\/\/www.emailassistantpro.com\/\"><span style=\"font-weight: 400;\"> email technical support<\/span><\/a><span style=\"font-weight: 400;\"> expert to find more information about the resolution of this problem.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Outlook has cemented its position as an efficient information management application. It is an emailing platform that both companies and individuals can use. It facilitates [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":122,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[93,89,90,92,91],"class_list":["post-96","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook","tag-microsoft-outlook-cannot-connect-to-the-server","tag-outlook-cannot-connect-to-server","tag-outlook-not-connect-to-server","tag-outlook-not-connecting-to-exchange-server","tag-outlook-not-connecting-to-server"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Is My Outlook Not Connecting To Server? What Can I Do<\/title>\n<meta name=\"description\" content=\"Why your Outlook cannot connect to server? It can be due to network connectivity glitches or OST file damage. Employ these fixes. 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